Technical Support & Returns
As the global leader in ground support equipment, Tronair has built a reputation for quality products at an uncompromising value. The mission of the Product Support Group (PSG) is to deliver the highest level of service and support that meets or exceeds our customers’ expectations. Whether you require troubleshooting and repair assistance, preventative maintenance tips, or product training, the PSG representatives are here to help.
Product Support Team Capabilities
- Troubleshooting via Phone or Video Chat
- Minor Product Repairs to Complete Overhauls
- Custom Preventive Maintenance Programs
- Customer Training
- Gauge Calibration
- Jack Proof Load Testing
- Repaint Equipment in our Facilities
- Warranty Claims
- Vehicle Repairs
- Loaner Pool of Equipment, including RAT Test Units, Eagle Tugs, Hydraulic Power Units, and Jacks
- Repairs of Ground Support Equipment outside the Tronair Group of Companies
Return Policy
To return items to Tronair, Inc. the following procedure must be followed or an unauthorized return fee will be assessed in addition to any repair charges.
- Fill out the RMA REQUEST FORM RETURN MATERIAL AUTHORIZATION online and submit it. Tronair will then enter the information and issue a RMA number. A copy of the form with the RMA number will then be sent to you via e-mail or fax.
- ALL returns must be authorized and have an RMA number issued prior to sending the item(s) to Tronair.
- If an item(s) is returned to Tronair WITHOUT prior authorization there will be an additional non-authorized return fee of $150.00.
- Package the parts for safe transportation to Tronair and include the RMA# on the outside of the package as well as on all paper work to:
Tronair, Inc.
1 Air Cargo Pkwy.
Swanton, Ohio 43558 USA
ATTN:Product Support GroupRef: RMA# xxxxx - All returned items must be sent back with freight prepaid. If it is determined that the item is covered under warranty then Tronair will return the repaired/replacement item back to the customer frieght prepaid in accordance with Tronair's warranty statement.
- Once the item or items are received at Tronair they will be quickly evaluated and a quoattion of the estimated cost to repair will be sent back to you for approval.
- Once the approval is received back at Tronair the item or items will be repaired and sent back to you per your shipping instructions and Tronair's policy.
- If an item is returned for repair and then the customer declines the repair a minimum inspection fee will be charged. The exact inspection fee varies depending on the equipment, and will be quoted at the time of obtaining a RMA number. Material can be either returned to customer as is or disposed of at Tronair.
