Tronair Ultimate Care
What is Ultimate Care?
Ultimate Care is Tronair’s Premier Preventive Maintenance service plan for Tronair HPUs. There are three levels of service:
1) Bronze - Annual PM part deliveries
2) Silver: annual PM deliveries & calibration services
3) Gold: Annual PSG service to replace PM parts, perform onsite gauge calibration, and an extended warranty for the length of the service agreement
What type of parts are covered under Ultimate Care?
Ultimate care focuses on the consumable elements of HPUs. The customer will receive filters, fluid test kits, and hoses during the life of the program. If the customer chooses to upgrade to silver or gold packages, their gauges calibrations also fall under the purview of the agreement. A full list of parts can be provided with the model number of the HPU looking to be covered.
What are the benefits to the customer?
1) Cost Savings – Customer guarantees the current year pricing of the parts covered under Ultimate Care. This locked-in price results in about 11% savings over the course of the agreement for annual payments and ~24% for upfront payment
2) Convenience – Part deliveries follow Tronair’s recommended maintenance schedule eliminating the need for the customer to place multiple orders each year to service their HPU. Additionally, certified maintenance technicians are available to service the customer’s HPU.
3) Flexibility – The customer can pull forward any part shipment covered in the agreement and have it shipped in under two days. For example, if the customer’s hoses begin showing signs of weeping/blistering before the 5th year, they can request their new set prior to the scheduled shipment time.
How many parts does Ultimate Care provide me over the course of the agreement?
We recommend with normal usage that the customer replaces their filters on an annual basis and hoses at least once every 5 years. In a normal 5-year agreement, the customer secures current year pricing for 5 of each filter and one of each hose. However, the customer can choose to increase their rate of part deliveries if they expect heavier than normal usage (>50 Hours of Annual run time) at the same part unit pricing at the time of purchase. Any parts purchased beyond the initial Ultimate Care purchase will be priced according to the new date of purchase.
For example, if a customer purchases the base Ultimate Care in 2020 and requests all five of their filters to be delivered in 2021 and wished to purchase more filters in 2022, the price will be at 2022 pricing.
What HPUs are eligible to be covered under the Ultimate Care plan?
Following the delivery of the HPU, the customer has 12 months to decide whether to purchase Ultimate Care for their HPU. The customer can also select the Ultimate Care option at the time of the order of their HPU.
How much does Ultimate Care cost?
Ultimate Care is priced by the model and option selections of reach HPU selected. However, Starting Base Price Ultimate Care Bronze packages range from ~$2,700 over 5 years for “50XX” Models to ~$9,600 over 5 years for “54XX” Models to ~$25,000 over 5 years for TADHPUs. The Silver upgrade generally increases the price by about $200 per calibration and Gold adds the cost of a service visit to those prices (~$1800 per site + travel expenses.) It’s worth noting the first year's visit for the gold plan is complementary (e.g. if a site visit normally is $2,500, total 5 year contract costs are $10,000) and extends Tronair’s warranty to 5 years. For exact pricing, please contact firstname.lastname@example.org for more detail.
What are the payment options?
The customer can choose to pay for Ultimate Care Cash-in-advance (10%, 12.5%, & 15% discounts for Bronze, Silver, & Gold respectively) during the initial selection of Ultimate Care or be invoiced upon each part delivery and/or service visit.
Additionally, in the United States, Tronair offers financing options for purchases over $50K that can include HPU and Ultimate Care. Interest rates range 4.5% to Mid-teens depending on the customer's creditworthiness. At 5.5% interest, a $50K order can be paid in monthly $955 over 60 Months.
Interested in learning more about Tronair Ultimate Care? Please fill out the below form and a Tronair Sales Representative will be in contact with you!