Tronair's Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Tronair anytime you interact with Tronair, such as when you visit our website, when you purchase Tronair products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Tronair, and we go to great lengths to protect it.
Why we collect personal informationWe collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.
What information we collect and how we may use itThere are a number of situations in which your personal information may help us give you better products. For example:
• We may ask for your personal information when you're discussing a service issue on the phone with an associate, requesting information about our products, or purchasing a product.
• When you interact with Tronair, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the Tronair products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue.
• We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve Tronair's products.
When we disclose your informationTronair takes your privacy very seriously. Tronair does not sell or rent your contact information to other marketers.
How we protect your personal informationTronair takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
To make purchases from the Tronair Website, you must use an SSL-enabled browser such as Internet Explorer or Firefox. Doing so protects the confidentiality of your personal and credit card information while it's transmitted over the Internet.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers.
Integrity of your personal informationTronair has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information is accurate, complete, and up to date by logging in and clicking the “Manage Account” link.
Cookies and other technologiesAs is standard practice on many corporate websites, the Tronair website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.
If, however, you prefer not to enable cookies, you may use your web browser settings to disable them. Please note that certain features of the Tronair website will not be available once cookies are disabled.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. Tronair will not use the information collected to market directly to that person.
Our companywide commitment to your privacyAs we said, Tronair takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to Tronair employees and strictly enforce privacy safeguards within the company.
External SitesTronair's website has links to the sites of other companies. Tronair is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
Privacy questionsIf you have questions or concerns about Tronair's Customer Privacy Policy or data processing, please contact your Tronair sales associate.
Tronair may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.
Last updated January 4, 2008